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  Custmer Relationship Management (CRM)
 
Call register

Follow Up
  Incoming call monitoring  

Action/Task Entry

  Call transfer with details   Popup for the follow-ups
  Offline messages  

Action/Task History

  User level alert setting   Action plans-visit, call etc.,
  Call escalation hierarchy

Task Escalation
  Search By—Name ,Telephone Number   User Defined Escalation levels
Customer Enquiry   Call Escalation
  Booking Enquiries   Enquiry Escalation
  Sales Person assignment   Complaint Escalation
  Enquiry Follow Ups Reports

Complaints

   Customer Analysis Reports. New, Prospective, Existing
  Launching Complaints   Customer Visist Reports
  Complaint Follow Ups   Task, Schedule Reropts
 
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